Signitive IT provides a 30 calendar day refund window for AI Readiness Assessment purchases. No additional service-use exclusions, report-access exceptions, or delivery-status qualifiers apply to this refund window.
1. Refund window
Customers are eligible for a full refund when they request a refund within 30 calendar days of the original purchase date. If a refund request is submitted within this 30 calendar day period, the refund will be processed through the original payment route where possible.
2. Payment processing
Payments on signitiveit.co.za are processed securely through PayFast in South African rand only. Payments on signitiveit.com may be processed through PayFast or Paddle to support additional currencies such as USD, EUR, ZAR, and other supported currencies where available. The applicable payment provider manages checkout, supported payment methods, taxes where applicable, currency handling, invoicing or receipts, fraud checks, and payment operations.
Refund handling may also be subject to the applicable payment provider's buyer terms, refund processes, and mandatory consumer rights. Customers can contact us directly or use the buyer support options provided in the checkout receipt.
3. How to request a refund
To request a refund, contact support@signitiveit.co.za with:
- Your full name and email address used for the purchase.
- The organization name, if applicable.
- The PayFast or Paddle transaction, invoice, or receipt reference, if available.
- The report type purchased.
- A short explanation of the refund request.
4. Processing timing
We aim to acknowledge refund requests within 5 business days. Refunds are returned through the original payment method where possible. Bank, card network, and payment provider processing timelines may affect when funds appear in the customer's account.
5. Chargebacks and disputes
If you have a problem with a purchase, please contact us first so we can investigate and resolve it. If you open a chargeback or payment dispute, the applicable payment provider and payment network may manage that process.
6. Statutory rights
Nothing in this Refund Policy limits mandatory consumer rights, withdrawal rights, or other statutory rights that cannot be excluded under applicable law. If there is a conflict between this policy and mandatory law, mandatory law will apply.
7. Policy changes
We may update this Refund Policy as the product, payment provider setup, legal requirements, or commercial model changes. The effective date above shows when this version took effect.